Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, password, and contact details
• Order Information: Shipping address, billing information, and order history
• Design Content: Logos and designs you upload for custom products
• Communications: Messages you send us through contact forms or support

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, features used, time spent on site
• Cookies: Session cookies and preference cookies (see Cookie Policy)

2. How We Use Your Information

We use collected information to:

• Process and fulfill your orders
• Communicate about your orders and account
• Provide customer support
• Improve our products and services
• Send marketing communications (with your consent)
• Detect and prevent fraud
• Comply with legal obligations

3. Information Sharing

3.1 Service Providers

We share information with third-party service providers who help us operate our business:

• Payment Processing: Stripe for secure payment processing
• Cloud Infrastructure: Google Cloud Platform for application hosting and data storage
• Email: Loops for transactional and (with your consent) marketing email
• Shipping: Shipping carriers for order delivery
• Analytics: Google Analytics and PostHog to help us understand usage patterns

3.2 Legal Requirements

We may disclose information if required by law, court order, or other legal process, or if we believe disclosure is necessary to protect our rights or the safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your account and associated data at any time.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Port your data to another service
• Withdraw consent for marketing communications

7. Children's Privacy

Our service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, used, shared, or sold.

10. Do Not Track

We do not currently respond to Do Not Track browser signals. However, you can control cookies through your browser settings.

11. Updates to Privacy Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through prominent notice on our service.

12. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us through our contact page or email info@altapatch.com.