Frequently asked questions

Production time: most custom orders ship in 7-10 business days.

Shipping: free standard shipping is included on every order, with express options available at checkout.

Once your order ships, delivery time depends on the carrier and destination.

No minimums. Order just one hat or a larger run with the same professional quality standard.

Automatic queue: once you place your order, it moves into our production workflow.

• Day 1-2: logo review and patch setup
• Day 3-5: full-color quality patch production
• Day 6-10: assembly on Richardson 112 hats and quality check

Manual logo review (optional): select this at checkout if you want our team to review your logo before production. This can add 1-2 business days, but it is useful for files that need extra care.

We accept all common image formats:

• Best quality: SVG or transparent PNG
• Standard: PNG, JPG/JPEG, WebP, GIF

If your file is not perfect, upload the best version you have. We will use it to create a full-color quality patch.

The best logos for full-color patches are:

• High-resolution images (300 DPI or higher)
• Clear, well-defined elements
• Any color palette works great
• SVG and transparent PNG files give the sharpest results

Full-color quality patches work well for simple or complex logos, including detailed artwork and gradients.

We focus on turning your existing logo into a finished patch. We do not offer full logo design services, but:

• Your logo becomes a full-color quality patch
• We can make minor adjustments for better patch results
• Select “Manual Logo Review” for extra file feedback before production

Free standard shipping: included on all orders.

Express shipping: upgrade at checkout for faster delivery.

Note: production time (7-10 business days) is the time until your order ships; delivery time after that varies by carrier and destination.

Currently, we ship within the United States only. International shipping coming soon.

Custom orders: since each hat is custom-made, we cannot accept returns for change of mind.

Our guarantee: if we make an error, we will remake your order at no cost or provide a refund.

Richardson 112 hats: classic trucker hats with a structured front panel and breathable mesh back.

Full-color patches: durable patches made with your logo in full color.

Durable finish: designed for everyday wear with a clean, finished look.

Standard colors always in stock:

• Charcoal/Black
• Black/Black
• Navy/White
• Black/White
• Royal/White
• Charcoal/Gray

Need a different color? Contact us for available options.

Richardson 112 is our standard, and we can review requests for other styles:

• Other Richardson models
• Dad hats
• Snapbacks
• Fitted caps

Contact us for style requests and pricing.

Use our contact form for any questions or issues. We respond within 24-48 hours.

For fastest service, include your order number and any relevant photos.

Within 1 hour: you can cancel or modify your order through your account.

After 1 hour: contact us immediately. If production hasn't started, we can usually accommodate changes.

Once production begins, orders cannot be cancelled or modified.

Yes - volume discounts are automatically applied:

• 12-24 hats: 10% off ($35.99 each)
• 25-49 hats: 15% off ($33.99 each)
• 50+ hats: 20% off ($31.99 each)
• 100+ hats: order online at the 50+ price, or contact us for a custom quote

For recurring orders or resale opportunities, contact us for wholesale pricing.